Online Orders & Deliveries

To ensure efficiency of our online orders we ask you read these terms carefully when purchasing online, as well as our Terms and Conditions. If you have any questions, please contact customer service on 0491 093 070 or via email.

Online Order Terms & Conditions

  • It is up to you to ensure all the details of your purchase are correct before purchasing; this includes (but not limited to) model, size, colour, finish, quantity, and any special requirements.
  • Please select carefully as refunds are not offered for change of mind or incorrect choice. Your online order must be paid in full before we can begin the supply of products to you.
  • Should you have any issue with your product or need to report a problem with your order we request you please contact customer service on 0491 093 070 or via email.
  • In regards to our furniture pieces, please accept each piece is unique and there will be some variance in the grain and colour due to the natural, raw nature of timber. There may be slight variation in colour between samples and finished products. The natural timber products we use may ‘move’ over time.
  • To ensure efficiency of our online orders we ask you read these terms carefully when purchasing online, as well as our Terms and Conditions.

Delivery Fees, Zone & Terms — Western Australia

  • If you are located in the Perth Metropolitan area, you are eligible for a flat shipping rate of $150 for a standard delivery.

  • Metro Delivery covers Alkimos to Mandurah, and east including, Midland, Armadale and Serpentine. For any areas outside these suburbs, your delivery fee will be calculated at checkout once you enter your delivery address, based on your selected products weight and dimension.

  • For any deliveries that require assembly an additional $30 will be charged, making it $180 for total fee. Please note, if we are required to outsource your delivery due to location and/or distance or high demand your delivery fee may be higher than the $150 flat rate.

  • To obtain a custom quote for WA regional locations do not hesitate to contact our team on 0491 093 070 or via email.

  • Metro deliveries run on Tuesdays, Thursdays and Saturdays. Upon receiving your order confirmation you will be contacted to arrange a suitable day. Once your delivery day is booked in, you will be contacted the day prior between 2-5pm with an estimated arrival time.

  • All due diligence will be taken to get your items to you for your scheduled delivery arrival time. However, if there is no one to accept the delivery and there is no authority to leave you will still be charged full delivery fee. Your piece will be taken back to our warehouse and there will be a secondary delivery charge for this to be redelivered.

  • Please note that we can only deliver to physical addresses, orders addressed to PO Boxes or Parcel Lockers cannot be accepted. Our team will be in contact directly to obtain a physical address in order to process shipping.

  • To arrange custom delivery or collection please contact customer service on 0491 093 070 or via email.

Delivery Fees, Zone & Terms — Interstate (excl. Tas & NT)

  • Your delivery fee will be calculated at checkout once you enter your delivery address, based on your selected products weight and dimensions.
  • We would love to be able to ship all of our products Australia-wide. Unfortunately we are unable to ship to some regional locations within Australia and also some of our large items via our usual carriers. If you receive a very high priced delivery option please contact our team on 0491 093 070 or via email to discuss a potentially more custom shipping option.

Click & Collect (Furniture)

  • Click & Collect for all furniture items is only available from our Bibra Lake (WA) warehouse on weekdays between 10 am and 4 pm.

  • We will contact you via email or telephone to notify you when your order is ready for collection within 1-3 business days.
  • Please bring your ID or confirmation email as proof of purchase.
  • You must collect your items within 7 business days of receiving your Collection notification email. Please note that after the 7 business days, you will be charged a $50 fee for every week your item is not collected due to limited warehouse space.

Click & Collect (Homewares)

  • Click & Collect for all homewares items can be collected from our Bibra Lake Showroom during the following opening hours;

    Mon to Fri 10:00 am — 5:00 pm
    Saturday 10:00 am — 4:00 pm
    Sunday 11:30 am — 3:00 pm

  • We will contact you via email or telephone to notify you when your order is ready for collection within 1-3 business days.
  • Please bring your ID or confirmation email as proof of purchase.
  • You must collect your items within 7 business days of receiving your Collection notification email.

Payment & Refunds

  • All payments must be made in full prior to collection.
  • Payments must be made via the secure gateway facilities available through the checkout.
  • Please see Terms and Conditions for our Refund Policy.

Pre-Orders

  • All pre-ordered pieces must be paid in full and are not eligible for cancellation, returns or change of mind.
  • From the time of purchase to when your piece is ready for collection, please allow 12-14 weeks and up to 20 weeks during busy periods.
  • If you are located outside Perth, Western Australia please also allow additional time for delivery to your address.
  • These are approximate time frames or expected arrival dates to our warehouse and shipping delays may occur outside our control, however, we will ensure customers are updated accordingly.
  • You will be notified via email or phone once your order arrives at our warehouse to arrange delivery or collection.